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Submit your claim

Submit your travel
insurance claim with ease

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Fast, simple, and hassle-free claims process for peace of mind

Welcome to our claims section, where we make the process of filing a claim as straightforward and efficient as possible. Our dedicated team is committed to providing you with timely support and transparent communication, ensuring your travel experience remains uninterrupted. With us, claiming is quick, simple, and stress-free.

How to claim

Follow these simple steps for a hassle-free experience.

1

Gather required documentation

Collect all necessary documents related to your claim before starting the process.

2

Register on the client portal

Register on client portal

3

Submit your claim

Once you have gathered the supporting documents you can submit your claim

4

Assessment process

Our team will review and assess your claim.

Documents required when claiming

The following Essential Documents are required with every claim submission

Bank account verification letter (not older than 3 months) for each traveller
Copy of airline ticket
Passport copies for each traveller
Entry and exit stamps in each passport, where applicable

The below provides a list of documents required for each claim category, the list is not exhaustive and additional supporting documents may be requested by our assessors.

  • Medical report from treating doctor
  • Medical invoices / accounts
  • Proof of payment reflected on a bank statement
  • Medical report detailing treatment received in the 6 months prior to purchasing the policy.

Tips when claiming

It is essential to contact us as soon as possible when an event occurs, whether its medical or travel related we need to be aware of the potential claim.
Medical claims exceeding R10 000 will require pre-authorisation.
Save all relevant supporting documents, invoices, receipts, proof of costs incurred, and any refunds received.
When submitting a claim, you will need to give details of the incident that occurred, this will include who was affected and when and where it occurred as well as proof of the incident.
Always review the terms, conditions, and exclusions of the section under which you wish to claim. The maximum payout for any insured event is the benefit limit indicated on the schedule of benefits. Where an excess is applicable, the excess amount will be deducted from the settlement amount paid to you.
We will require proof of payment for every amount you claim for.
You will need to list and give a reason for every amount you claim for; for example, non-refundable expenses or additional costs incurred.
Non-refundable amounts are for costs you cannot recover from airlines, hotels, and other travel suppliers.
Claim amount = payments made - (less) any refunds
Always attach any additional documentation in support of your claim: ONLY PDF FILE TYPE ACCEPTED