Log in to your client portal now for easy, instant access to everything you need, including access to support. It's quick and easy.
Whether it's medical support, lost documents, or travel disruptions, our team is always available to provide immediate assistance.
We work with leading global assistance companies to ensure you have the best care and support, no matter where you are. With local experts in most countries, we can handle any emergency situation with speed and precision.
With geo location for the correct assistance company to assist you.
If you experience sudden illness or injury during your trip your policy makes provision for emergency medical and related expenses, including doctor visits, hospitalisation and prescription medication.
If you experience a sudden illness or injury while abroad, it's important that the Assistance company is contacted. You must obtain the assistance company's approval before incurring any medical expenses exceeding R10 000.
If your luggage is lost or delayed, please obtain an airline report or a property irregularity report from the airline. If your luggage is stolen, we will require a police report. In case of stolen cellphones, we require proof of blacklisting. Report to the nearest police as soon as possible.
You will require confirmation from the public conveyance confirming the cause of the delay and the length of the delay as well as confirmation of any airline contribution towards alternative travel arrangements.
Don't wait. Log into your Client Portal for instant access to your policy details, emergency assistance tools, and more.
For immediate assistance, find the correct emergency contact number associated with your policy. Available 24/7.
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